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At Fragranceueshop, we are committed to providing exceptional lawn care and garden maintenance services. Your satisfaction is our priority, and we stand behind the quality of our work. This Return Policy outlines our commitment to ensuring you are completely satisfied with the services we provide and explains the procedures for addressing any concerns you may have.
Please note that our services are professional lawn care and garden maintenance services, not physical products. As such, traditional return policies do not apply. However, we offer a comprehensive satisfaction guarantee and will work diligently to address any concerns or issues that may arise with the services we provide. Our goal is to ensure that every customer is completely satisfied with the results of our work.
We maintain high standards for all our services. Before our team leaves your property, they conduct a thorough inspection to ensure the work meets our quality standards. If you notice any issues or are not satisfied with any aspect of the service provided, please contact us within 48 hours of service completion. We will review your concerns and take appropriate action to resolve the issue promptly.
Our service guarantee covers workmanship and the quality of service delivery. If you are not satisfied with the quality of our work, we will return to your property and re-perform the service at no additional charge. This guarantee applies to services that do not meet our stated quality standards due to errors or oversights by our team. The guarantee does not cover issues arising from factors beyond our control, such as weather conditions, pre-existing property conditions, or lack of ongoing maintenance.
To report any issues or concerns with our services, please contact us as soon as possible, preferably within 48 hours of service completion. You can reach us by phone at 01608 637111 or by email at welcome@fragranceueshop.world. When reporting an issue, please provide detailed information about your concern, including the date of service, the specific issue, and any relevant photographs if applicable. This information helps us understand the situation and respond appropriately.
Upon receiving your complaint or concern, we will acknowledge receipt within 24 hours and schedule a time to inspect the work in question. Our team will assess the situation and determine the appropriate course of action. If we determine that the service did not meet our quality standards, we will re-perform the work at no additional cost to you. In cases where re-performance is not possible or practical, we may offer alternative solutions, including service credits or adjustments to your account.
Refunds are considered on a case-by-case basis and are generally provided only in situations where we are unable to resolve the issue through re-performance of services. To request a refund, you must contact us within seven days of the service date and provide detailed information about why you believe a refund is warranted. All refund requests will be reviewed by our management team, and decisions will be communicated to you within five business days.
For customers enrolled in subscription or recurring service plans, you may cancel your subscription at any time by providing written notice at least seven days before your next scheduled service. Cancellations made with less than seven days notice may result in charges for the upcoming service. Refunds for subscription services are prorated based on services already rendered. If you have prepaid for services, any unused portion will be refunded within 14 business days of cancellation confirmation.
We reserve the right to cancel or reschedule services due to inclement weather or unsafe working conditions. In such cases, we will notify you as soon as possible and work with you to reschedule the service at a mutually convenient time. No cancellation fees apply to weather-related cancellations initiated by us. If you have prepaid for a service that is cancelled due to weather, your payment will be applied to the rescheduled service date.
Our service guarantee and refund policy do not cover issues resulting from factors beyond our control, including but not limited to: pre-existing lawn or garden conditions; damage caused by pests, diseases, or weather events; lack of proper ongoing maintenance between service visits; failure to follow our care recommendations; damage caused by third parties; or natural variations in plant growth and appearance. Additionally, our guarantee does not extend to services performed by third-party contractors not directly employed by Fragranceueshop.
If you wish to modify your service plan or change the scope of services, please contact us at least 48 hours before your scheduled service. We will work with you to accommodate your requests whenever possible. Changes to service plans may result in adjustments to pricing. Any price changes will be communicated to you before the modified service is performed.
We are committed to resolving any disputes or concerns amicably and efficiently. If you are not satisfied with our initial response to your concern, you may request to speak with a manager or supervisor. We will make every effort to resolve disputes through direct communication and negotiation. If a resolution cannot be reached through these means, disputes may be subject to the dispute resolution procedures outlined in our Terms of Use.
To ensure the best possible service and to maintain eligibility for our service guarantee, customers are responsible for: providing accurate information about their property and service needs; ensuring access to the property at scheduled service times; notifying us of any hazards or special conditions on the property; following any care instructions or recommendations provided by our team; and reporting any concerns or issues in a timely manner as specified in this policy.
Please be aware that lawn care and garden maintenance results can vary significantly based on seasonal factors, weather conditions, and the natural growth cycles of plants. What may appear as unsatisfactory results could be normal seasonal variations. Our team is happy to explain seasonal expectations and provide guidance on what to expect from services performed at different times of the year. Our guarantee covers the quality of our work, not the natural behavior of plants and grass.
We maintain records of all services performed, including dates, services provided, and any special notes or observations. These records help us track service history and address any concerns that may arise. Customers may request copies of their service records at any time by contacting our office. Documentation is particularly important when addressing service concerns or requesting refunds.
We reserve the right to modify this Return Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about our service guarantee and refund procedures. Your continued use of our services after any changes to this policy constitutes acceptance of those changes.
If you have any questions about this Return Policy, need to report a service concern, or wish to request a refund, please contact us:
Fragranceueshop
Unit 7, Genesis House, Cotswold Business Village, London Rd,
Moreton-in-Marsh GL56 0JQ, United Kingdom
Phone: 01608 637111
Email: welcome@fragranceueshop.world
Our customer service team is available during business hours to answer questions, address concerns, and provide support. We value your feedback and use it to continuously improve our services. Even if you do not have a formal complaint, we welcome your suggestions and comments about how we can better serve you and enhance your experience with Fragranceueshop.